Guest communication that feels like concierge, even when it is automated
Reservations, pre-arrival, offers, and inbound overflow — with a human path for VIP exceptions.
In detail
How hospitality programmes actually run
Hotels and restaurants lose the conversation to OTAs, burn DND on seasonal offers, route the wrong property, and leave reviews unanswered.
Direct WhatsApp for booking and upsell, property IVR, RCS menus, and post-stay pulses — with a human path for VIP exceptions.
Who it is for
- Hotels fighting OTA tax with direct booking journeys
- Restaurants that need table reminders
- Banquet and events teams drowning in enquiry calls
Operating notes
- PMS connection where APIs exist.
- Tone and escalation are design work, especially for luxury.
- Seasonal SMS is still DND- and quality-constrained.
Operating challenges
Each challenge has its own details page — not a one-line card.
Operating challenge
OTAs vs direct
You do not own the conversation.
OTAs vs direct — approach & services
Operating challenge
Seasonal offers
DND and quality risk.
Seasonal offers — approach & services
Operating challenge
Multi-property
Wrong hotel answers.
Multi-property — approach & services
Operating challenge
Reviews
Unanswered complaints.
Reviews — approach & services
How we help
Open any solution for the full approach, related services, and neighbouring items.
How we help
Direct WhatsApp
Booking and upsell.
Direct WhatsApp — approach & services
How we help
Property IVR
Route by hotel.
Property IVR — approach & services
How we help
RCS offers
Rich menus.
RCS offers — approach & services
How we help
Post-stay pulse
Short IVR/WhatsApp.
Post-stay pulse — approach & services
Use cases
Concrete motions. Each one is a details URL you can share with sales.
Recommended services
Frequently asked questions
Talk through a hospitality communication stack
Share the channels, monthly volume, and whether traffic is promotional or transactional. Pricing is quoted — we do not publish a fake package grid.