Messaging that recovers carts and calms support without slowing checkout OTP
Split authentication, transactional alerts, and marketing so none of them starve the others.
In detail
How ecommerce programmes actually run
Ecommerce messaging fails when OTP, WISMO, and festival campaigns share one congested lane. Checkout drops, support queues explode, and DND risk spikes.
We split authentication, utility WhatsApp, RCS campaigns, and support IVR/AI so none of them starve the others — on official platform access only.
Who it is for
- D2C and marketplace brands with COD and launch drops
- Sellers who need central numbers without unofficial WhatsApp
- Support teams drowning in ‘where is my order’
Operating notes
- OTP latency is a product incident, not a marketing metric.
- Unofficial WhatsApp is out of scope.
- Shopify and custom stacks connect via API and webhooks.
Operating challenges
Each challenge has its own details page — not a one-line card.
Operating challenge
OTP latency
Checkout drop-off.
OTP latency — approach & services
Operating challenge
WISMO volume
Where is my order.
WISMO volume — approach & services
Operating challenge
Festival risk
Quality ratings and DND.
Festival risk — approach & services
Operating challenge
Returns calling
Overflow.
Returns calling — approach & services
How we help
Open any solution for the full approach, related services, and neighbouring items.
How we help
OTP lane
Monitored SMS.
OTP lane — approach & services
How we help
WhatsApp utility
Tracking updates.
WhatsApp utility — approach & services
How we help
RCS lookbooks
Rich campaigns.
RCS lookbooks — approach & services
How we help
Support IVR/AI
Deflect repetitive WISMO.
Support IVR/AI — approach & services
Use cases
Concrete motions. Each one is a details URL you can share with sales.
Recommended services
Frequently asked questions
Talk through a ecommerce communication stack
Share the channels, monthly volume, and whether traffic is promotional or transactional. Pricing is quoted — we do not publish a fake package grid.